Cliffe Veterinary Group Ltd

Cliffe Veterinary Group Ltd is an RCVS-accredited practice that, based on its website, treats small animals as well as farm animals and equines, with on-site laboratory testing, diagnostic imaging, and surgical facilities. Pet emergencies and repeat prescriptions are explicitly mentioned on the site. In the latest reviews available to us, owners most often describe clear explanations of tests/treatments, time taken in appointments, and staff helping anxious dogs feel calmer (including a named team member, Leila). One long-term client also describes support around end-of-life care, including receiving a condolence card afterwards.

Services

• •Veterinary care for small animals, plus farm animals and equines (stated on the website).
• •Pet emergencies (mentioned on the website; no further detail provided on how this is delivered).
• •Repeat prescriptions (mentioned on the website).
• •On-site laboratory testing (website).
• •Diagnostic imaging (website).
• •Surgical facilities (website).
• •Consultations where pets are examined thoroughly and treatment is explained clearly (described in reviews).
• •End-of-life support is referenced in a review (stage 4 renal failure and the final days of a pet), including follow-up in the form of a sympathy card.

People

• •Leila (role not stated): mentioned for helping an “extremely anxious” dog feel relaxed during a visit, changing what the owner normally dreads into a “very positive experience.”
• •Phoebe (role not stated): mentioned in the context of end-of-life care for a dog with stage 4 renal failure; the owner describes her as “caring and understanding,” and specifically notes the comforting words written in a card received afterwards.

Reviews

Google rating: 4.7 stars from 85 reviews.

• •Owners repeatedly mention clear explanations of tests, treatments, and procedures, helping them feel confident about the plan.
• •Handling of nervous/anxious dogs is specifically praised (one owner says their dog is “usually extremely anxious,” but was made to feel relaxed).
• •Multiple reviews mention time and communication: “plenty of time given,” “easy to talk with,” and thorough examinations.
• •A long-term client describes the practice supporting them through “happy, worrying and very sad times,” including end-of-life care and a condolence card afterwards.
• •Pricing is only described in general terms in reviews (“reasonable prices”), without specific figures.