Grove Lodge Veterinary Group

Grove Lodge Veterinary Group is a veterinary practice that partners with Vets Now for out-of-hours emergency care, and it holds Gold Cat Friendly Clinic Status. Reviews most often describe routine care such as annual check-ups and vaccinations, and also longer-term management (one owner mentions support for a dog with a heart condition aimed at improving quality of life). Several reviewers highlight specific, practical touches: calm handling of anxious dogs, clear explanations during consults, and reports that you can get a same-day appointment when needed.

Services

• •Routine preventive care mentioned in reviews, including annual check-ups and vaccinations (“jabs”).
• •Support for ongoing/complex conditions, with one owner describing care for a dog diagnosed with a heart condition.
• •Out-of-hours emergency care is provided via a partnership with Vets Now (as stated on the clinic website summary).
• •Cat-focused handling standards: the practice has Gold Cat Friendly Clinic Status (website summary).

People

• •Stephen / Stephen Courtney (vet): repeatedly mentioned for a calm manner that helped an anxious dog become comfortable within two visits, and for being reassuring and knowledgeable (“knows his stuff”). Another owner credits him with helping their dog maintain a better quality of life after a heart-condition diagnosis.
• •Jed (vet): described as thorough and kind, and as someone who put an owner’s mind at rest during an appointment.
• •Karen and Sandra (reception): specifically named for being compassionate and understanding, particularly during a pet’s end-of-life period.

Reviews

4.8 stars from 140 reviews. - Owners frequently mention good advice and professional help over many years, including long-term relationships with specific vets.

• •Multiple reviews highlight handling of nervous dogs, with calm consultations leading to noticeably less stress for the pet.
• •Communication is a recurring point: vets listen and explain what’s happening, which owners contrast with experiences elsewhere.
• •Some reviewers say it’s possible to get an appointment that suits, including same-day availability when needed.
• •Reception staff are repeatedly noted for being helpful and polite, with specific praise for compassion during difficult situations.