RSPCA Brighton & The Heart of Sussex Branch

RSPCA Brighton & The Heart of Sussex Branch is an RSPCA charity branch focused on animal rescue and rehoming. Reviews describe a structured adoption process (including multiple pre-adoption visits and question-and-answer time) and follow-up after adoption (one adopter reports a check-in call a couple of months later and being invited to get back in touch if needed). There are also mentions of practical support beyond adoptions, such as discounted neutering vouchers obtained via a donation, and advice given for settling nervous cats into a new home.

Services

•Animal adoption/rehoming (cats and rabbits specifically mentioned), with reports of
•Multiple visits before adoption.
•Staff answering questions and providing reassurance during the process.
•Post-adoption follow-up (a check-in call reported).
•Advice for new owners, including guidance on helping a nervous/underweight cat settle (e.g., giving time, keeping indoors initially, feeding preferred food, patience).
•Discounted neutering voucher available in connection with a donation (voucher for kittens mentioned).
•Rescue/care of animals in their facilities (cats and dogs mentioned in reviews).

Pricing

•One adopter reports paying £90 (described as “Best £90 I ever spent”) in connection with adopting a cat.
•One visitor reports donating £45 in order to receive a discounted neutering voucher for kittens.

People

•Annie (role not stated) is named by an adopter for keeping them updated by email during the adoption process.
•Staff are repeatedly described as
•Informative and responsive to questions during adoption visits (answering questions and reassuring adopters).
•Willing to provide practical behaviour/settling advice (a “Cat Man in the cattery” is mentioned for guidance with a nervous cat).
•Providing follow-up contact after adoption (a check-in call reported).

Reviews

Google rating: 4.2 stars from 151 reviews. “”

•Adoption experiences are a major theme: multiple reviewers describe adopting cats and feeling the animals were well cared for before rehoming.
•Communication and follow-through: updates by email during adoption and a post-adoption check-in call are specifically mentioned.
•Practical support: discounted neutering voucher linked to a donation is described as quick to arrange; advice for settling a nervous cat is highlighted.
•Mixed views on policies: one reviewer questions a focus on vaccination, and another describes the rehoming requirements/restrictions as too difficult, while other reviewers explicitly support the branch being cautious about adopter suitability.

Reviews for RSPCA Brighton & The Heart of Sussex Branch

Note: Showing the 5 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.

Hajri peposhi

in the last week

Very good service

Helen Dear

a week ago

Why are we hell bent on vaccination?

Charlotte Brown

3 weeks ago

The best staff ever, so thoughtful and caring. If you want to get behind people and not just a charity then pick this one!

Em Hearnden

a month ago

We adopted lovely Tia from this branch in September. The staff are wonderful and so informative and genuinely care. Big thank you to Annie who kept us updated over email. We did 2 visits before taking her home on the third and each time had our questions answered and reassured. We’ve had a check in call after a couple of months and they said not to be a stranger and to contact them if we need anything. They have a brilliant social media presence on Tik Tok and I’m so glad I came across Tia on there. She’s slotted in brilliantly to our home and can’t imagine it without her. Big thanks for all you do! 💙

Mattie Rix

2 months ago

Amazing customer service today going for my mum and nan but was so pleased with my help recommend to locals

Sarah Smith

I went there to donate £45 pounds and to get a discounted voucher for my kittens to be neutered. The service was quick. The only thing is I had to get a taxi from the pub as the RSPCA, is far from the bus stop.

Lev Denker

3 months ago

Friendly and hard working staff looking after rescued cats dogs etc Staff provide good advice.

Lizzie

a year ago

Adopted my fluffy little best friend from RSPCA Brighton last year. They do such a good job at making sure the animals in their care are well looked after, and the animals are always put first. Everyone I met or spoke to there was so lovely and I'm so grateful for them for looking after my kitty for the time that they did and for introducing us!

Elle

Best £90 I ever spent. Got a 1 year old cuddle bug 3 years ago now, rescued from a multi cat household. She was quite nervous when we got her home, but lots of helpful advice from the Cat Man in the cattery meant we knew to give her time, keep her inside, feed her her favourite food and be patient. She was underweight from her previous owner when we got her, but fattened right up. Loves her cat flap to the garden, and follows us from room to room wanting to be near us all the time. Couldn’t imagine life without her. Thanks to the RSPCA for all the work you do, protecting and saving animals and applying caution to potential adopters. Reading the negative comments here makes me wonder if people forget that not everyone in the world is suitable to be a pet owner, so I am glad that the RSPCA takes care to match animals to the people they need. Pets come first, people second!

balenostyling

6 years ago

Anyone who looks after animals I respect. The staff are friendly, welcoming and happy to talk to you. We took in 3 lop-eared rabbits over a period of 8 years from here. Unfortunately it is so difficult with their requirements to take on animals from here now I fear the RSPCA will simply put down more animals than can be given homes due to the restrictions. I have 500sq foot back garden, fenced, shed, a run but not able to home any more rabbits :( Steps straight from the car park - reptile area is ok but anything else, no access with a wheelchair. Free parking. Could get busy at weekends as car park is communal - football pitch / playing fields next door