New Priory Vets Brighton Limited

New Priory Vets Brighton Limited is an IVC Evidensia practice in Brighton set up for urgent and emergency cases, with listed emergency veterinary services including 24/7 or extended-hours cover. It also operates as a veterinary nurse training facility. Recent feedback continues to highlight rapid emergency access, inpatient care and compassionate end-of-life support, alongside some serious complaints about administration, facilities and one alleged poor outcome after dental treatment.

Services

•Urgent and emergency care: Listed for emergency veterinary services, with reviews describing rapid access for urgent cases including a dog seen within 10 minutes after a road-traffic accident and treatment for an unwell cat over a bank holiday.
•Hospitalisation and inpatient treatment: Owners describe pets staying for ongoing monitoring and treatment, including an 11-day stay for haemorrhagic gastroenteritis with complications and overnight care in emergency situations.
•Emergency treatment and handover to regular vets: Reviews mention treatment during emergency visits, such as a cat receiving an injection, with records emailed on to the family’s usual practice for follow-up.
•Dentistry: Dental procedures are mentioned in reviews, including one highly critical account following a dog’s teeth surgery.
•Euthanasia and end-of-life care: A recurring part of the clinic’s work in reviews, with owners mentioning a quiet garden room, time to say goodbye, and gentle handling during difficult appointments.
•Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Amber: Praised in a recent review for professionalism and a very human, understanding approach.
•Megan (vet): Thanked for kindness and sensitivity during a euthanasia appointment for an elderly dog.
•Roz (vet): Mentioned for treating a cat, giving an injection and emailing the case file to the owner’s regular vet; also thanked as part of the team involved in intensive care.
•Carla, Hannah and Tasha: Thanked by name for compassion and care during an extended hospital stay.
•Amelia and the office/reception team: Described as helpful and supportive with follow-up administration and billing.

Reviews

Google rating: 4.4 stars from 369 reviews. Recent feedback is mixed overall, though many of the newest comments are positive.

•Many owners describe caring, professional treatment, with short recent reviews praising the team as helpful, accommodating and compassionate.
•Emergency access remains a strong theme, including one review describing a dog being seen within 10 minutes after a car accident, and another where a cat was treated over a bank holiday with follow-up sent to the regular vet.
•End-of-life care is frequently praised. Reviewers mention the quiet garden room, being given time to say goodbye, gentle handling, and supportive communication during a pet’s final hours.
•Negative feedback focuses on administration and value for money, especially delays in insurance-claim processing, concerns about dated facilities, and one serious allegation linking a dental procedure to complications and a pet’s death.

Reviews for New Priory Vets Brighton Limited

Note: Showing the 10 most recent Google reviews out of 369 we track in total. Recent reviews may not be representative of overall sentiment.

donna stepney

3 weeks ago

Very helpful and caring great service well recommend

Steven Simpson

1 month ago

A huge thank you to Amber, who was exceedingly professional and showed a very human understanding of our situation. She deserves a pay rise. Excellent work and again many thanks. Love Bronte. XxX

Kim Harmer

Very accommodating and professional

James Steen

We just wanted to write to say a truly heartfelt thank you for the care, compassion and kindness you showed Pumba. The past few days have been incredibly difficult for us as a family, and it is still hard to believe our lovely boy is no longer with us. Knowing that he was in such caring hands while you worked so hard to understand and diagnose such a rare condition brought us a great deal of comfort during such a frightening and uncertain time. Being able to bring him home and spend his final hours together as a family meant the world to us. It allowed us to surround him with love, in the place where he felt happiest, and say goodbye to our beautiful boy properly. That is something we will always be deeply grateful for. Thank you for treating Pumba with such gentleness and dignity, and for keeping us updated and supported through it all. He was so special to us, and it meant so much to know he was being cared for with such compassion. We will miss him more than words can say. With love and heartfelt thanks, Pumba’s family James, Rosie, Tim and Jo and his four-legged friends, Zeus, Diego and Rocco 🐾

Davor Vukovic

Pleasant neighbours, very nice part of Brighton.

Lola Di Rienzo

3 months ago

It has been a few months since this occurred but after sitting with it I feel like I have to say something. My dog was happy and healthy before we took him to New Priory where he passed away after a series of what I can only see as grave errors and oversights from the team. He went in for basic teeth surgery and was not taken care of in the aftermath, resulting in the vets sending him home heavily bleeding from the nose. Overnight he breathed this blood in, the blood the vets told us was not concerning and was fine, and as a result developed sepsis. The care he recieved was not the only shocking thing, however. The vets consistently spoke about money and asking us how we would be paying them to fix the errors they made. They were also incredibly insensitive in the aftermath, delaying us getting his ashes after forcing us to pay them for them as it would take too long to claim on insurance. I am appalled by this vet, their ethos is shaped by money, not a care for animals.

Russell Stockdale

Geoff Fogden

Was referred to New Priory by our usual vets for emergency care for our dog. Although the care she received was of an acceptable standard, the issue is that New Priory do not process insurance claims within any reasonable timeframe. It's been two weeks since we visited and still no sign of a claim being submitted to our insurer and no response to multiple e-mails and phone calls on the topic. In the meantime, our vet who we saw earlier the same day submitted the claim within hours of our visit and the claim has been paid out. The summary is that New Priory charge premium prices but provide a sub-par experience. On a related note, the facility itself is old and grubby and dated. When it costs £1,500 for your dog to be in hospital for a less than 6 hours, you really wonder where that money goes, because it's definitely not going to upkeep of the facilities or towards having enough staff to process insurance claims. I will avoid New Priory based on my experience and I would encourage you to do the same. UPDATE AFTER RESPONSE FROM OWNER: 1. You'll note how long it took them to respond to this review (over 4 months). Could not have made my point around the slowness any more clear. 2. Not so much of a mention of the conditions of the facilities. This is NOT a nice place for your pet to spend their final hours (as was the case for ours). The ultra-premium prices do not get you an ultra-premium experience, and there appears to be no desire to acknowledge or address that.

Wayne poulter

jessica day

4 months ago

I cannot fault this practice for their consistently kind and compassionate treatment of our elderly dog, Dotty, when she got very sick while we were on holiday in Sussex and after a night of emergency care, had to be euthanized. They have a quiet garden room where they euthanize pets and we were given time to sit with her and say goodbye. All the staff knew what was happening and treated us with so much care and gentle handling. They didn’t know us or Dotty, but they treated her like she was one of the family. We’ve had a fair amount of contact with the office team since then to deal with admin and bills and they’ve been really lovely to work with at such a horrible time. Big thank you to everyone at New Priory, particularly vet Megan, who was our vet the morning we said goodbye to our Dot. She completely understood the situation and was very kind to Dotty and to our family.