New Priory Vets Brighton Limited – Vets in Brighton
Clinic Overview
New Priory Vets Brighton Limited is an IVC Evidensia practice in Brighton set up for urgent and emergency cases, with listed emergency veterinary services including 24/7 or extended-hours cover. It also operates as a veterinary nurse training facility. Recent feedback continues to highlight rapid emergency access, inpatient care and compassionate end-of-life support, alongside some serious complaints about communication, administration, facilities and one alleged poor outcome after dental treatment.
Services
- •Urgent and emergency care: The clinic is set up for emergency work, and recent reviews continue to describe overnight and out-of-hours treatment, including an elderly dog rushed in after collapsing and a cat seen after midnight with a severe leg injury.
- •Hospitalisation and inpatient treatment: Owners mention pets staying for ongoing monitoring and treatment, including overnight care after emergencies and a previously noted 11-day stay for haemorrhagic gastroenteritis with complications.
- •Emergency treatment and handover to regular vets: Reviews describe active treatment during emergency visits, such as injections, stabilisation and follow-up information being sent on to a pet’s usual practice.
- •Procedures and surgery: Reviews give examples of surgical care including overnight surgery for a cat’s injured leg, tumour removal from a dog’s ear, and dentistry. One review is highly critical about the outcome after dental treatment.
- •Euthanasia and end-of-life care: This remains a consistent part of the clinic’s work in reviews, with owners praising respectful handling, time to say goodbye, gentle support in final hours, and the previously mentioned quiet garden room.
- •Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Amber: Praised for professionalism and a very human, understanding approach.
- •Georgie (veterinary surgeon): Thanked for communication, understanding and helping create a low-stress experience for a reactive dog.
- •Megan (vet): Previously thanked for kindness and sensitivity during a euthanasia appointment for an elderly dog.
- •Roz (vet): Previously mentioned for treating a cat, giving an injection and emailing the case file to the owner’s regular vet; also thanked as part of the team involved in intensive care.
- •Carla, Hannah and Tasha: Previously thanked by name for compassion and care during an extended hospital stay.
- •Amelia and the office/reception team: Previously described as helpful and supportive with follow-up administration and billing.
Reviews
Google rating: 4.4 stars from 394 reviews. Recent feedback is mixed, with many warm accounts of emergency and end-of-life care alongside a smaller number of strong complaints.
- •Emergency access is a clear strength in recent reviews, with owners describing prompt overnight care, calm triage and supportive reception staff during stressful situations.
- •Compassionate handling of serious and end-of-life cases is a recurring theme, with reviewers praising kindness, patience, dignity and clear updates during a pet’s final hours or final months.
- •Some owners also highlight good communication and thoughtful handling of anxious or reactive pets, including efforts to make visits less stressful.
- •Negative comments focus on communication problems, slow insurance administration, concerns about dated facilities and value for money, plus one serious complaint alleging complications after dental treatment.
